At NetGuruze.com, we strive to provide you with high-quality digital marketing, web development, e-commerce, AIML integration, and cybersecurity solutions. However, we understand that there may be instances where you need to return a product or cancel a service. Please read our return policy carefully to understand your options.
- Digital Products and Services
1.1. Due to the nature of digital products and services, refunds are generally not offered once the service has been delivered or the product has been accessed/downloaded.
1.2. In case of dissatisfaction with our digital products or services, please contact us at [info@netguruze.com] to discuss your concerns, and we will do our best to find a satisfactory resolution. - Physical Products (if applicable)
2.1. If you have purchased a physical product from us, you may be eligible for a return or exchange within 15 days of purchase, provided that the product is unused, in its original packaging, and in the same condition as received.
2.2. To initiate a return or exchange, please contact us at [info@netguruze.com] with your order details and reason for return. We will provide you with instructions on how to proceed. - Refunds (if applicable)
3.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies. - Non-Refundable Items
4.1. Certain products or services may not be eligible for returns or refunds, including but not limited to customized solutions, consulting services, and software licenses.
4.2. Any exceptions to our return policy will be clearly stated at the time of purchase. - Shipping Costs
5.1. Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part.
5.2. Shipping costs are non-refundable. - Contact Us
6.1. If you have any questions about our return policy or need assistance with a return, please contact us at [info@netguruze.com]. We are here to help.
By purchasing products or services from NetGuruze.com, you acknowledge that you have read, understood, and agreed to our return policy. This return policy is subject to change without prior notice. Please review this policy periodically for any updates or changes.
Last updated: [12-02-2024]